Frequently Asked Questions
Everything you need to know about shopping with Montane.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies. Standard delivery typically takes 3-5 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in original condition with tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
Montane accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own or a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly partner with Fair Trade certified factories.
Can I track my order in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly from our courier's website.